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NSW Department of Customer Service

Building stronger, more engaged & better-connected teams.

The brief: Help teams and leaders across Brand, Digital and Communications at the NSW Department of Customer Service discover their natural talents, build meaningful partnerships, and learn how to harness each other's unique strengths.

The work: Working closely with leadership, we rolled out a series of tailored strengths-development workshops for 15 teams. Senior leaders and managers had the opportunity to discover and explore their talents together first before coming together with their respective teams for a number of team-building workshops designed with each of the team's contexts and talents in mind.

The results:

  • 35 workshops

  • 172 participants

  • 4.9/5 average feedback score from participants

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Georgie really helped our teams unite to understand one another better and helped us to actively demonstrate our strengths in our day-to-day. 
 
She was witty, entertaining, and had great presence to command a room, as well as being sensitive to the needs of her audience. She was genuinely encouraging and supportive. The sessions were illuminating and extremely beneficial to us individually and as a team. 

Team Leader,
NSW Government

Georgie is a nurturing, wise and engaging facilitator. The workshop was inspiring and motivating. Feels good to talk about our strengths!

Participant,
NSW Government

I loved Georgie’s energy and positivity, guiding us through difficult topics. Great insights and practical, actionable steps!

Participant,
NSW Government

Georgie was such an amazing facilitator who explained everything in just the right amount of detail. She was very enthusiastic and made the session very enjoyable.

Participant,
NSW Government

I loved the amazing real-life examples and scenarios that we talked through.

Participant,
NSW Government

Georgia's passion and warmth kept us engaged and thinking. The way the activities were practical and personalised made the session meaningful and easy to take forward into our day to day lives.

Manager,
NSW Government

Georgia has a wonderful ability to draw teams’ strengths out, show them who they are, why they are amazingly unique and how they can use those strengths to be their best. Her sessions have been the highlight of our team’s year. Georgia had them engaged, inspired and “sparkling”!

Senior Leader,
NSW Government

Super engaging and informative day! It was well thought out and personalised and tailored to each of us - this was so valuable and learnt so much, thanks Georgie!

Participant,
NSW Government

The session was incredibly energising. It boosted my confidence and restored some calm; knowing I do have strengths and talents and can contribute value to my new team.

Participant,
NSW Government

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